FAQs

Matterhorn

Frequently Asked Questions

When is my trip deposit due?
At least 90 days prior to departure in order to confirm tour membership. Within 90 days, space may be limited and/or a supplement in airfare may apply.

Why must I send a copy of my passport?
As required by the Transportation Security Administration’s “Secure Flight” program, we must provide passenger information to the airline prior to travel. We need your passport details and a photocopy of the informational page of your passport before air tickets are issued, which is approximately 45 days before departure.

When is the final payment due?
Billing statements are sent by email approximately 10 to 12 weeks prior to departure with final payment normally due one to two weeks later. If you have not provided us with an email address, we will send your billing statement by US Postal Service.

If I list a roommate on my enrollment form and that person lists me on theirs, will we definitely be placed together?
Yes, if listed on enrollment forms as roommates, passengers are guaranteed to be placed together in the same room for the entire tour.

What if I don’t have a roommate and would like to have one?
While Dehoney Travel (DT) will try to match roommates, we cannot guarantee that a roommate will be available. In this case you will be required to pay a single room supplement. When available, single rooms are often smaller than doubles.

What airline will I fly on?
We research a variety of air carriers depending on your destination and preferred departure city. You will be booked on an approved IATA (International Air Transport Association) carrier. Standard group departures are booked in economy class. Upgrading to a higher class of service is at passenger’s own expense.


May I purchase my own air tickets?
Yes. If you wish to book your own flights, we will credit you accordingly for not using our flights. It is your responsibility to advise us of your flight arrangements so that our partner agent at your destination knows when to expect you to join the group. Keep in mind that if you arrive or depart at different times from the rest of your group, your transfers between the airport and hotel will be at your own expense.

When will I receive my travel documents?
Provided that full payment (and signed credit card receipts and travel protection waivers, if applicable) have been received by our office, your tickets and other travel documents will be sent approximately 2 weeks prior to your departure date. These documents will be sent via UPS to your home or to your tour host to be distributed at a group meeting.

Who is responsible for airline schedule changes and/or expenses?
All flight times are subject to change by the airlines without advance notice. DT is not responsible for changes and/or flight delays, nor the expenses associated with such unforeseen circumstances.


What happens if I miss my flight?
If you miss the international flight because of weather or other delays, continue to your gateway city as quickly as possible — the airline personnel will be expecting you. DO NOT go back home; continue to your airport and your international airline departure ticket counter. Notify the DT office at 800-325-6708 or 812-206-1080 right away so we can work with the airline to arrange for an alternate flight to get you caught up with your group. If you call when the office is closed, press 5 for urgent assistance. In some instances, the airline may go ahead and book you on the next available flight. If this is the case, it is vital that you notify our office of your new arrival information so that we can arrange for someone to meet you.

May I request special seating on the flights?
Special seating requests must be submitted in writing at least 95 days prior to departure. We will forward these requests to the airline, but they will not be confirmed in advance. Upon checking in for your flight, ask the agent to verify that your request has been received.

Koala

What may I carry onto the plane?
You are allowed to take one carry-on bag. Please remember that this must be small enough to fit either under your seat or in the overhead compartment. Air travelers may now carry limited quantities of liquids, gels and aerosols in their carry-on bag when going through security checkpoints. Each container must be three ounces or smaller and must be enclosed in only one, quart-size, zip-top, clear plastic bag. For more information on the Transportation Security Administration’s regulations, visit their website at: http://www.tsa.gov/travelers/index.shtm. We advise taking trial size toiletries, cosmetics, medicines, slippers, jacket/sweater, camera, jewelry/valuables, and a change of clothing in your carry-on bag in case your large bag is delayed. It is also beneficial to pack an extra outfit in your traveling companion’s checked luggage, in case one of your bags is delayed.

Prescription medication, other medications, and other medical items should remain with you in the cabin. Put valuables and critical items in your carry-on bag. Cash, financial documents, jewelry, cameras, cell phones, portable electronic devices, and other valuables should be kept on your person or in your carry-on bag. Other kinds of critical or difficult-to-replace items that should be in your carry-on include eyeglasses, keys, passports, travel vouchers, business papers, manuscripts, heirlooms, or favorite toys. While the airline may compensate you for the loss of some items, they will not compensate you for the loss of some kinds of valuables such as money and jewelry.

How much luggage may I bring?
You may bring one large suitcase (a 26″ or 28″ Pullman will probably be sufficient for your needs) plus one small carry-on that must fit either in the overhead bin or under the seat in front of you. The maximum weight allowance of a check bag on international flights is fifty (50) lbs. The maximum dimension of the bag is 62 inches (figured by adding the length plus width plus height). Due to space limitations under the bus, you should be prepared to keep your carry-on bag on the bus with you, either on your lap or under your feet. Thus we strongly recommend that your carry-on be a backpack or over-the-shoulder bag and not a roller suitcase. Also note that porters will NOT handle your carry-on.

What if I want to arrive to the destination early or stay longer after the tour is finished?
Sometimes passengers choose to spend extra days at the destination before or after the group arrives or departs. DT can make these additional air, hotel and transfer arrangements in advance of the trip. The deviation fee is listed in your tour brochure. That fee plus the charges for any services booked will appear on your billing statement.

What should I do if my luggage is lost or damaged?
You must see the representative for the airline on which the luggage was lost or damaged and file a report. These representatives are located inside the baggage area. Get the duplicate copy of the report. The airline is responsible for delivery to your hotel or home address, or to compensate you for damage. Please have the hotel address information available to give the airline so that they know where to deliver your bag. We strongly suggest that you pack at least one change of clothes in your carry-on bag.

What should I expect upon arrival at my destination?
After landing you will be guided to passport control, after which you will proceed to baggage claim to collect your luggage (luggage carts may be free or available for an extra charge). After claiming your checked bag, assemble in a designated area until your group is gathered to pass through customs inspection. You will be met by a tour representative either in the baggage claim area or just beyond the customs checkpoint who will direct you to your waiting bus.

How will my luggage be handled at the hotels?
Your luggage will be brought from the airport and the bags delivered to your rooms by hotel porters.
Please be patient — your luggage will be brought to you as quickly as the hotel staff can handle the unloading and transporting to your room. You will be responsible for handling your carry-on.

What are the hotel rooms like?
Hotel rooms are first-class with private bath, TV, and phone. Many hotels do not provide washcloths, so you may want to bring your own.

Christmas Market

Will I need special adapters for electrical outlets?
The electrical current throughout much of North, Central, and South America, as well as a few Asian countries, is 110-120 AC. Elsewhere (Europe, Africa, Middle East, Australia, and some Asian countries) the voltage is 220-240 AC, so American-made appliances (razors, hair dryers, etc.) will burn out if you try to use them without an adapter. Converter/adapter kits are available in the luggage or travel department of most major department stores.

Will there be a hairdryer available in the bathroom?
Most hotels have hair dryers in the rooms. However, if you bring your own, remember the voltage may be different in that country meaning that you would need a voltage adapter and converter for all electrical appliances.

What meals are included in my trip?
Consult the daily itinerary in your tour brochure for details on meal inclusions. (B = breakfast, L = lunch, D = dinner) In general, coffee/tea/juice are included at breakfast, and water will usually be available free of charge at dinner. All other beverages will be at your own expense. If you are unclear about whether or not a beverage is included, ask before ordering.

How long is a typical sightseeing day?
Most days you will depart the hotel between 7:30 and 8:30am, and you should expect to return at about 5:00pm. Your guide or tour leader will announce the schedule a day in advance so that you know what to expect.

May I leave my luggage in my hotel room while touring each day?
Yes, it is okay to leave luggage and other items in your hotel rooms each day while touring if you will be staying at the same hotel again that night. However, anything valuable should be locked in the safe in your room while you are away during the day.

What are the buses like?
Your bus will be a deluxe, air-conditioned touring motor coach, and will accommodate approximately 45 passengers. There may be a restroom on the bus, but we schedule sufficient stops for the comfort of our travelers so that using the bus restroom will not be necessary.

Will there be time for shopping?
Shopping opportunities will be provided as you tour. Please be respectful of instructions given by your guide about places and times to shop. Your touring schedule is very full; if you do not follow instructions you risk causing the group to miss visiting scheduled sites and/or you may be left behind. In that case it is your responsibility to catch back up with the group at your own expense.

What type of clothing should I bring?
Casual and comfortable clothing works best for touring. You may want a nicer outfit for a special dinner or evening out, but try to keep your wardrobe casual. Choose clothing that is comfortable and easily packed as well as coordinated, and give special attention to your SHOES. Broken-in walking shoes with low or flat heels and rubber soles are excellent for walking during the tour. Flip-flops are not good walking shoes for touring days. In churches or other holy places, ladies should be appropriate in their dress. If wearing a sleeveless top, take a scarf to cover shoulders when necessary.  NO short shorts or spaghetti strap or bare-midriff tops are allowed. However, Bermuda shorts or capri-length pants are acceptable.

May I still travel even if I have limited mobility?
Our tours are not recommended for those who have mobility limitations since they include significant amounts of rigorous walking on uneven terrain. If a passenger is unable to get on and off the bus and walk without the assistance of another individual, the passenger must bring someone with them to assist them. Please note that the Americans with Disabilities Act is not applicable overseas and facilities/access may be much more limited than in the USA.

Is smoking allowed on our trip?
To accommodate as many people as possible, we must insist upon a no-smoking policy while on the tour bus. We always request non-smoking hotel rooms for our travelers. If you prefer a smoking room, please advise us in advance and we will make the request on your behalf.

How is tipping handled on my trip?
The charge for the prepaid gratuities for the guide, driver, hotel personnel, etc. will appear on your billing statement. This total amount collected from each passenger will be given to your tour host; he or she will distribute the appropriate amounts to the appropriate service providers on behalf of the group as you travel. Therefore, passengers only need to tip for any personal favors or “above and beyond” service they may receive.

Are credit/debit cards readily accepted there? What about travelers’ checks?
Visa and MasterCard are most readily accepted. American Express and Discover Card are not accepted as widely. Be sure to call your credit and debit card companies prior to your trip to alert them to your travel plans. Most companies will automatically decline international transactions unless the cardholder has notified them prior to using the card(s) overseas. Travelers checks are rarely used anymore and are not recommended as you may have difficulty cashing or using them.

How much cash should I carry?

  • ATMs are available to obtain local currency. However, you should check with your bank concerning their charges for overseas transactions.
  • Your lunch meals will often be at your own expense. Plan on spending as little as $6 (for a light lunch such as cheese/crackers/cola) to as much as $15 for this meal each day. Keep in mind that breakfast is generally a large buffet and dinner is usually buffet-style or a 3-course meal, so you may not need a large mid-day meal. You may prefer to have only a light lunch or even bring along some granola bars, peanut butter crackers, etc., limiting your lunch expense to only a soda or water purchase.
  • You will want to keep small bills on hand to be used for street vendors, sodas or bottled water, snacks, small purchases, etc.

Cruise Ship

Is there anything I must do in order for my cell phone to work overseas?
Each cell phone carrier is different; you need to contact your own specific provider to learn if your phone will work overseas. Generally, cell phone usage is very costly due to the roaming charges. The most cost-effective way to call home is to purchase an international calling card upon arrival to your destination. These are usually available in hotel gift shops and are much more reasonable than dialing directly from your hotel room. Your local guide will be knowledgeable about where to purchase this card.

Should you choose to make a direct-dialed phone call from your hotel room back to the US, expect it to cost $3-$4 per minute. Also, there will be a service charge assessed to your room that must be paid before leaving that particular hotel.

Is there a duty-free limit for shopping overseas?
Residents of the United States are required to declare the full retail price of all articles purchased abroad. On your return flight, you will receive a customs declaration form. Fill it out in full. You are allowed to import $800 of merchandise duty free (based on the retail price) into the United States. Articles purchased in excess of your exemption will be taxed at the current rate set forth by U.S. Customs. This tax must be paid upon re-entering the USA.

Is there anything else I should know?
Try your best to be patient, kind, and understanding. Remember, not all cultures behave the way ours does, so try not to appear demanding or pushy if things don’t occur the way you are used to. Sometimes the local people may not be as efficient or “hurried” as Americans. Do not always expect the comfort or luxury that is standard in America, and understand that many things will be different, especially the food. The best way to broaden your horizons is through experiencing new cultures and lifestyles. Since you are guests in the land, our hosts provide the best service available. Please refrain from belittling their best by talking about how much nicer or superior things are in the United States. Keep in mind that you are an ambassador, and those you come in contact with will form opinions and attitudes about your country and your people based on their interactions with you.